Client Services Executive
Are you ready to embark on an adventure with Tomahawk? We're on the hunt for a charismatic Client Services T-Hawk to join the nest!
The Company
Nestled in the heart of Ponsonby, within a shared workspace, Tomahawk stands tall in the digital domain of tourism. But here's the twist: we embrace the flexibility of a hybrid working model, blending the best of both worlds. Whether you're tuning in from the comfort of your home or mingling amongst our team and the array of office dogs (yes, plural!), every day is a new opportunity to thrive.
The Opportunity
You're not just any Client Services Pro; you're the maestro of making our clients feel like VIPs. From untangling technical webs to delivering smiles on the regular, you'll be the heartbeat of our client experience.
Responsibilities
- Be the superhero our SME clients need, creating harmony between their needs and our team.
- Deliver exceptional service that sparkles, ensuring our clients feel valued and understood.
- Keep the conversation flowing smoothly, ensuring clarity and joy in every interaction.
- Spot challenges before they appear, and tackle them with grace and agility.
- Navigate our arsenal of management systems (Click Up & HubSpot) like a seasoned explorer.
- Collaborate closely with our internal team to ensure clarity for both our customers and our team members.
- Set new highs in quality, satisfaction, and innovation – because 'good enough' isn't in our vocabulary.
- Don the cap of quality assurance, ensuring our projects are nothing short of spectacular.
About You
- With 1-2 years in the customer service realm, you're ready to bring your A-game.
- You're a communication ninja, tolerance titan, and ambiguity assassin.
- Multitasking is your superpower, managing several tasks with grace.
- Client-focused solutions are your bread and butter, served with a side of innovation.
- You march to the beat of autonomy.
So, if you're ready to leap into a world where work feels like play, surrounded by digital dreamers and furry friends, it's time to join the Tomahawk crew in Ponsonby. Apply today and let's make digital magic together!
Employer Questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in New Zealand?
- How many years' experience do you have as a Client Services Executive?
- What's your expected annual base salary?
- How would you rate your English language skills?
Please note that applicants must already have the right to work in New Zealand.
